Where we deliver

Anem Exclusives Ltd delivers orders to addresses in the United Kingdom. Delivery services can differ by destination and product. The options available for your order and any delivery charge are shown before you pay. We do not currently offer delivery outside the UK through the website. For delivery questions, email sales@anemexclusives.com.

Delivery times and next-day delivery

For goods in stock, our usual estimated delivery time is 1–2 days. Next-day delivery is available for eligible orders when it is offered during checkout. The available service, product availability, order timing and destination can affect the actual delivery date. An estimate is not a guarantee of arrival on a particular day unless we expressly agree a guaranteed date for your order.

If an item is not in stock or an order cannot be sent in the normal time, we will contact you with an update and explain the available options. We will not replace an unavailable item with a materially different product without your agreement. If the delivery date is essential to you, please tell us before placing the order so that we can confirm whether we can meet it.

Delivery charges

Standard delivery to UK addresses is free. If a faster or special delivery service is available, its charge will be shown at checkout before you confirm payment.

Address and delivery updates

Please enter a complete and accurate delivery address and a way to contact you if the carrier needs it. Review the address before submitting the order. If you notice a mistake, email sales@anemexclusives.com as soon as possible with your order number. We will try to correct it before dispatch, but we cannot guarantee that a parcel already being processed or carried can be redirected.

We may send a dispatch or tracking update when information is available for the service used. Tracking information can take time to become active. A parcel may be delivered separately from other items in the same order if we tell you that a split delivery is necessary.

If delivery is delayed or missing

Email sales@anemexclusives.com with your order number if an order has not arrived when expected or tracking shows a problem. We will check the order and work with the carrier. Please do not rely on a carrier’s response alone when seeking a remedy from us.

For a consumer order, we will deliver by any agreed date or period. If none is agreed, the law requires delivery without undue delay and generally within 30 days after the contract is made. If an agreed essential date is missed, or goods still do not arrive after an appropriate additional period you set where required by law, you may have the right to end the contract and receive a refund. Contact us so we can resolve the matter promptly. Your statutory rights apply even where a delay is caused by a carrier.

If an order arrives damaged, incomplete or incorrect

Please contact sales@anemexclusives.com with the order number, the items affected and a description of the issue. Photos of damage and packaging can help us investigate. Telling us promptly is helpful, but we do not impose a 48-hour deadline that removes a consumer’s legal rights. We will arrange an appropriate replacement, refund or other remedy under our Terms and Conditions and the law.

For consumer purchases, goods remain our responsibility until they reach you or a person you have nominated, subject to the legal exception where you independently arrange a carrier that we did not offer. We will not ask you to resolve a lost or damaged consumer delivery solely with the carrier.

Returns and cancellations

This page covers delivery. Consumer cancellation, faulty-goods remedies and our rule that trade buyers cannot return goods simply because they have changed their mind are set out in our Terms and Conditions. If you cancel a consumer order because you have changed your mind, contact us within the applicable 14-day period and send the goods back within the following 14 days.

Returns should be sent to:

Anem Exclusives – Returns
Unit 356 (Entrance 3)
272 Kings Road
Tyseley, Birmingham B11 2AB
United Kingdom

For a faulty, damaged or incorrect item, email us before posting so we can give you suitable return instructions.